TERMS OF SERVICE

THE TERMS OF SERVICE STATED BELOW (THE “TERMS”) CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU ( “PET OWNER”) AND, “DRIVER”, DOING BUSINESS AS “PETCETERA DOG SERVICES”, A SEATTLE LLC.   IN ORDER TO USE OUR SERVICES, YOU MUST AGREE TO ALL THE TERMS AND CONDITIONS THAT ARE SET FORTH BELOW.  YOU HEREBY ACKNOWLEDGE AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. 

 

PLEASE READ THESE TERMS CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION.

 

BY USING THE SERVICES, YOU AGREE THAT:

 

YOU WILL HAVE YOUR PET(S) FULLY VACCINATED AND UP TO DATE ON ALL FORMS OF PREVENTATIVE MEDICINE PRIOR TO RECEIVING SERVICES FROM A PET TAXI SERVICE PROVIDER. YOUR PETS ARE FRIENDLY, ACCESSIBLE, AND FREE FROM FLEAS, TICKS, AND OTHER PESTS.

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YOU WILL NOT USE OUR SERVICE TO ARRANGE FOR THE CARE OF EXOTIC OR INHERENTLY DANGEROUS PETS SUCH AS VENOMOUS SNAKES OR CONSTRICTORS, PRIMATES, WOLVES OR WOLF HYBRIDS, NON-DOMESTICATED CATS, ALLIGATORS, HORSES OR OTHER LIVESTOCK, OR ANY ANIMAL WITH A HISTORY OF ATTACKS ON PETS OR PEOPLE.

 

 YOU MAY NOT AUTHORIZE OTHERS TO USE YOUR USER STATUS, AND YOU MAY NOT ASSIGN OR OTHERWISE TRANSFER YOUR USER ACCOUNT TO ANY OTHER PERSON OR ENTITY. YOU AGREE TO COMPLY WITH ALL APPLICABLE STATE, FEDERAL, AND LOCAL LAWS WHILE USING THE SERVICES. 
 

EMERGENCIES (PET TAXI ONLY)

WE RECOMMEND THAT PET OWNERS GIVE PETCETERA DOG SERVICES ANY SPECIAL INSTRUCTIONS FOR PET CARE, SAFETY, AND/OR HOME ENTRY, PICK UP, DROP OFF, ETC. COMMUNICATION AND CONTACT FUNCTION, INCLUDING BUT NOT LIMITED TO INFORMATION WHERE THEY CAN BE REACHED IN THE EVENT MEDICAL CARE FOR A PET BECOMES NECESSARY. PETCETERA DOG SERVICES AGREE TO CONTACT PET OWNERS IN THE EVENT SUCH CARE BECOMES NECESSARY WITH THE PETS WELL BEING TAKING PRECEDENT OVER ANY SUCH NOTIFICATION TO PET OWNER.  YOU HEREBY AUTHORIZE PETCETERA DOG SERVICES TO OBTAIN AND AUTHORIZE THE PROVISION OF VETERINARY CARE FOR YOUR PET IF YOU CANNOT BE REACHED TO AUTHORIZE CARE YOURSELF IN AN EMERGENCY SITUATION.  PET OWNERS ARE SOLELY RESPONSIBLE FOR THE COSTS OF ANY SUCH MEDICAL TREATMENT FOR PETS AND,  YOU HEREBY AUTHORIZE US TO CHARGE YOUR CREDIT CARD FOR SUCH COSTS.

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LATE FEES (FOR PET TAXI & DOG WALKER & PET SITTING ONLY)

IF YOU ARE A PET OWNER, YOU ACKNOWLEDGE AND AGREE THAT, IF YOU FAIL TO PROVIDE ACCESS TO YOUR PET AT THE TIME SCHEDULED FOR PICK UP, OR FAIL TO RETRIEVE YOUR PET AT THE END OF THE SERVICE PERIOD AGREED IN A BOOKING, YOU WILL BE CHARGED A LATE PICKUP FEE, OR WAITING FEE, FOR EACH MINUTE OF DELAY NOT CAUSED BY YOUR PET TAXI DRIVER.  THE AMOUNT SHALL NOT MORE THAN $50.

 

CANCELLATIONS AND REFUNDS

 

​PET BOARDING:

THERE IS A 48 HOURS (7 DAYS DURING HOLIDAY SEASON) CANCELLATION POLICY. PET OWNER UNDERSTANDS AND  AGREES THAT FULL PAYMENT OF BOARDING FEES ARE REQUIRED TO MAKE A RESERVATION. PET OWNER WILL RECEIVE A FULL REFUND IF THE RESERVATION IS CANCELLED AT LEAST 48 HOURS (7 DAYS DURING HOLIDAY SEASON) BEFORE THE RESERVED TIME.  IF THE RESERVATION IS CANCELLED BETWEEN 24 TO 48 HOURS  (BETWEEN 4 TO 7 DAYS DURING HOLIDAY SEASON), OF THE RESERVATION, PET OWNER UNDERSTAND AND AGREES THAT 50% REFUND WILL BE ISSUED (TOTAL WILL NOT EXCEED $100).  IF THE RESERVATION IS CANCELLED LESS THAN 24 HOURS  (LESS THAN 3 DAYS DURING HOLIDAY SEASON), OF THE RESERVATION, PET OWNER UNDERSTAND AND AGREES THAT NO REFUND WILL BE ISSUED (TOTAL WILL NOT EXCEED $200 IF INITIAL PAYMENT MADE IS EXCEED $200).

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CANCELLATIONS BY US PETCETERA DOG SERVICES:

IN A RARE OCCASION IF WE CANCELS A BOOKING PRIOR TO THE SERVICE PERIOD IDENTIFIED IN THE BOOKING, WE WILL REFUND THE FEES PAID BY THE PET OWNER FOR PET CARE SERVICES NOT PROVIDED. 

 

DOG WALKING, PET SITTING & PET TAXI:

CANCELLATION BY PET OWNER

• CANCELLATION MADE BETWEEN 24 HOURS - 48 HOURS, WE WILL REFUND HALF OF THE PAYMENT MADE FOR SERVICE .

• CANCELLATION MADE LESS THAN 24 HOURS, NO REFUND WILL BE PROVIDED. THE AMOUNT SHALL NOT EXCEED THE BASE FARE OF $25 for Pet Taxi and $30 for Dog walking & Pet Sitting & $40 for overnight Pet Sitting). We don't charge for Puppy Training cancellation.

 

IF A BOOKING IS CANCELLED AFTER PET TAXI DRIVER HAS ARRIVED AND DUE TO THE PET OWNER’S FAILURE TO PROVIDE ACCURATE OR COMPLETE INFORMATION REGARDING THE PET, OR DUE TO THE PET’S AGGRESSIVE BEHAVIOR, OR THE DRIVER BEING UNABLE TO ACCESS YOUR PROPERTY OR PET, THE PET OWNER IS RESPONSIBLE FOR THE FULL COST OF THE BASE FARE ($25).  

 

IF A PET OWNER CANCELS A BOOKING ONCE THE PET TAXI DRIVER  IS ON THEIR WAY TO THE SERVICE CALL, THE PET OWNER WILL BE CHARGED FOR THE FULL COST OF THE BASE FARE ($25).

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If PET OWNER CANCELS A BOOKING ONCE THE DOG WALKER OR PET SITTER IS ON THEIR WAY TO THE SERVICE CALL OR WHEN THEY ARRIVED, THE PET OWNER WILL BE CHARGED FOR THE FULL COST OF THE PAYMENT MADE FOR SERVICE ON THAT DAY (NO MORE THAN $30).

 

CANCELLATIONS BY US (PETCETERA DOGWALKING):

IF WE CANCELS A BOOKING PRIOR TO THE SERVICE PERIOD IDENTIFIED IN THE BOOKING, WE WILL REFUND THE FEES PAID BY THE PET OWNER FOR PET CARE SERVICES NOT PROVIDED. 

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