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TERMS OF SERVICE

THE TERMS OF SERVICE STATED BELOW (THE “TERMS”) CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU ( “PET OWNER”) AND, “DRIVER”, DOING BUSINESS AS “PETCETERA DOG SERVICES”, A SEATTLE LLC.   IN ORDER TO USE OUR SERVICES, YOU MUST AGREE TO ALL THE TERMS AND CONDITIONS THAT ARE SET FORTH BELOW.  YOU HEREBY ACKNOWLEDGE AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. 

 

PLEASE READ THESE TERMS CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION.

 

BY USING THE SERVICES, YOU AGREE THAT:

 

YOU WILL HAVE YOUR PET(S) FULLY VACCINATED AND UP TO DATE ON ALL FORMS OF PREVENTATIVE MEDICINE PRIOR TO RECEIVING SERVICES FROM A PET TAXI SERVICE PROVIDER. 

YOUR PETS ARE FRIENDLY, ACCESSIBLE, AND FREE FROM FLEAS, TICKS, AND OTHER PESTS.

 

BEFORE BOOKING YOUR SERVICE, YOU HAVE MADE ADVANCE ARRANGEMENTS FOR ANY SERVICES PROVIDED TO YOU OR YOUR PET BY A THIRD PARTY, INCLUDING BUT NOT LIMITED TO, PAYMENT FOR THIRD PARTY SERVICES AND ANY SPECIFIC PICK UP AND/OR DROP OFF ARRANGEMENTS NECESSARY FOR THE THIRD-PARTY TO ACCEPT OR RELEASE YOUR PET TO/FROM THE DRIVER.  YOU UNDERSTAND THAT IF YOU HAVE NOT DONE SO, THIS MAY LIMIT YOUR PET TAXI ACCESS TO THE DELIVERING OR RECEIVING OF YOUR PET FROM SAID THIRD PARTY AND APPLICABLE FEES WILL APPLY AND YOU WILL BE CHARGED FOR ANY DELAYS IN PICK UP AND/OR DROP OFF SERVICES.

 

YOU WILL NOT USE OUR SERVICE TO ARRANGE FOR THE CARE OF EXOTIC OR INHERENTLY DANGEROUS PETS SUCH AS VENOMOUS SNAKES OR CONSTRICTORS, PRIMATES, WOLVES OR WOLF HYBRIDS, NON-DOMESTICATED CATS, ALLIGATORS, HORSES OR OTHER LIVESTOCK, OR ANY ANIMAL WITH A HISTORY OF ATTACKS ON PETS OR PEOPLE.

 

 YOU MAY NOT AUTHORIZE OTHERS TO USE YOUR USER STATUS, AND YOU MAY NOT ASSIGN OR OTHERWISE TRANSFER YOUR USER ACCOUNT TO ANY OTHER PERSON OR ENTITY. YOU AGREE TO COMPLY WITH ALL APPLICABLE STATE, FEDERAL, AND LOCAL LAWS WHILE USING THE SERVICES. 
 

ASSIGNMENT OF RIGHTS 

YOU HEREBY ASSIGN TO US THE IRREVOCABLE AND UNRESTRICTED RIGHT TO USE AND PUBLISH PHOTOGRAPHS OF YOUR PET(S), OR IN WHICH YOUR PET(S) MAY BE INCLUDED, FOR ADVERTISING, EDITORIAL, TRADE, EDUCATIONAL, AND/OR ANY OTHER PURPOSE AND IN ANY MANNER AND MEDIUM; TO ALTER THE SAME WITHOUT RESTRICTION; AND TO COPYRIGHT THE SAME WITHOUT RESTRICTION. YOU RELEASE ALL CLAIM TO PROFITS THAT MAY ARISE FROM USE OF SUCH PHOTOGRAPHS.  
 

EMERGENCIES  

WE RECOMMEND THAT PET OWNERS GIVE PETCETERA DOG SERVICES ANY SPECIAL INSTRUCTIONS FOR PET CARE, SAFETY, AND/OR HOME ENTRY, PICK UP, DROP OFF, ETC. COMMUNICATION AND CONTACT FUNCTION, INCLUDING BUT NOT LIMITED TO INFORMATION WHERE THEY CAN BE REACHED IN THE EVENT MEDICAL CARE FOR A PET BECOMES NECESSARY. PETCETERA DOG SERVICES AGREE TO CONTACT PET OWNERS IN THE EVENT SUCH CARE BECOMES NECESSARY WITH THE PETS WELL BEING TAKING PRECEDENT OVER ANY SUCH NOTIFICATION TO PET OWNER.  YOU HEREBY AUTHORIZE PETCETERA DOG SERVICES TO OBTAIN AND AUTHORIZE THE PROVISION OF VETERINARY CARE FOR YOUR PET IF YOU CANNOT BE REACHED TO AUTHORIZE CARE YOURSELF IN AN EMERGENCY SITUATION.  PET OWNERS ARE SOLELY RESPONSIBLE FOR THE COSTS OF ANY SUCH MEDICAL TREATMENT FOR PETS AND,  YOU HEREBY AUTHORIZE US TO CHARGE YOUR CREDIT CARD FOR SUCH COSTS.


DAMAGE FEE. 

IF A DRIVER REPORTS THAT YOU OR YOUR PET HAVE MATERIALLY DAMAGED THE DRIVER’S VEHICLE, YOU AGREE TO PAY A “DAMAGE FEE” OF UP TO $200 DEPENDING ON THE EXTENT OF THE DAMAGE (AS DETERMINED IN OUR SOLE DISCRETION), TOWARDS VEHICLE REPAIR OR CLEANING. 

LATE FEES 

IF YOU ARE A PET OWNER, YOU ACKNOWLEDGE AND AGREE THAT, IF YOU FAIL TO PROVIDE ACCESS TO YOUR PET AT THE TIME SCHEDULED FOR PICK UP, OR FAIL TO RETRIEVE YOUR PET AT THE END OF THE SERVICE PERIOD AGREED IN A BOOKING, YOU WILL BE CHARGED A LATE PICKUP FEE, OR WAITING FEE, FOR EACH MINUTE OF DELAY NOT CAUSED BY YOUR PET TAXI DRIVER.  IN ADDITION, YOU AGREE TO INDEMNIFY US FROM, AND AGREE THAT WE MAY CHARGE YOUR CREDIT CARD OR OTHER PAYMENT METHOD FOR ANY ADDITIONAL COSTS AND EXPENSES WE OR THE SERVICE PROVIDER INCUR AS A RESULT OF YOUR FAILURE TO ALLOW ACCESS TO YOUR PET OR YOUR FAILURE TO RETRIEVE YOUR PET AS AGREED IN A BOOKING.

 

CANCELLATIONS AND REFUNDS

 

​PET BOARDING:

 

THERE IS A 48 HOURS (7 DAYS DURING HOLIDAY SEASON) CANCELLATION POLICY. PET OWNER UNDERSTANDS AND  AGREES THAT FULL PAYMENT OF BOARDING FEES ARE REQUIRED TO MAKE A RESERVATION. PET OWNER WILL RECEIVE A FULL REFUND IF THE RESERVATION IS CANCELLED AT LEAST 48 HOURS (7 DAYS DURING HOLIDAY SEASON) BEFORE THE RESERVED TIME. IF THE RESERVATION IS CANCELLED WITHIN 48 HOURS  (7 DAYS DURING HOLIDAY SEASON), OF THE RESERVATION, PET OWNER UNDERSTAND AND AGREES THAT THERE WILL BE NO REFUND.

 

CANCELLATIONS BY US PETCETERA DOG SERVICES:

IF WE CANCELS A BOOKING PRIOR TO THE SERVICE PERIOD IDENTIFIED IN THE BOOKING, WE WILL REFUND THE FEES PAID BY THE PET OWNER FOR PET CARE SERVICES NOT PROVIDED. 


 

PET TAXI:

 

CANCELLATION BY PET OWNER

  • CANCELLATION MADE BETWEEN 24 HOURS - 48 HOURS, WE WILL REFUND 50% OF THE SERVICE BOOKED.

  • CANCELLATION MADE LESS THAN 24 HOURS, NO REFUND WILL BE PROVIDED.

 

IF A BOOKING IS CANCELLED AFTER PET TAXI DRIVER HAS ARRIVED AND DUE TO THE PET OWNER’S FAILURE TO PROVIDE ACCURATE OR COMPLETE INFORMATION REGARDING THE PET, OR DUE TO THE PET’S AGGRESSIVE BEHAVIOR, OR THE DRIVER BEING UNABLE TO ACCESS YOUR PROPERTY OR PET, THE PET OWNER IS RESPONSIBLE FOR THE FULL COST OF THE BASE FARE ($25).  

 

IF A PET OWNER CANCELS A BOOKING ONCE THE PET TAXI DRIVER HAS ACCEPTED AND IS ON THEIR WAY TO THE SERVICE CALL, THE PET OWNER WILL BE CHARGED FOR THE FULL COST OF THE BASE FARE ($25).

 

CANCELLATIONS BY US (PETCETERA DOGWALKING):

IF WE CANCELS A BOOKING PRIOR TO THE SERVICE PERIOD IDENTIFIED IN THE BOOKING, WE WILL REFUND THE FEES PAID BY THE PET OWNER FOR PET CARE SERVICES NOT PROVIDED. 

Cancellation
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